Agnieszka Gąsowska-Ferdyn
Lead at ING Hubs Poland
Mentor
Agnieszka is experienced leader (over 20 years) of professional teams in banking and services working in international /global environment working for ING since 2006.Proven practice in team management in operations servicing different business lines (retail, SMEs and corporate), according to SLAs, sales support and new services development, successfully optimizing and digitalizing processes. Joined ING Hubs in 2019 in the role of Area Lead Cards Hub Services, 2022 moved to new Anty-fraud Area in the role of Lead Fraud Investigations. Sourcing / servicing organisation models expert with several years of experience in outsourcing / insourcing and shared services areas (outsourcing of complex operational processes, supported by IT solutions – including contracts negotiations and signing in international environment (global providers, intercompany contracts, SLAs, applications support / development / maintenance). High, proven competences in project / program management / stakeholders management, supported by practice in global project delivery for ING Group and strategic / IT projects at Deloitte (PMP certification). Deep knowledge about financial sector – practical experience and solid education, Ph.D. in banking. Interested in mountaineering, climbing and martial arts.
